Terms & Conditions

OffWhiteBoard's Liability

OffWhiteBoard.com connects language professionals with those who seek their services, including but not limited to: tutoring, proofreading, editing, online teaching, and materials development. Any dispute between a language professional and their customer, including but not limited to payment or quality of service, is solely between the language professional and their customer. OffWhiteBoard.com will not act as a mediator. Furthermore, OffWhiteBoard.com accepts neither responsibility nor liability for any action by a language professional. Language professionals are independent of OffWhiteBoard.com. Language professionals’ beliefs and opinions do not necessarily reflect those of OffWhiteBoard.com.

Payment, Cancellations & Rainchecks

Tutoring and Online Teaching

Payment for tutoring and online teaching must be paid in advance of the scheduled lesson or meeting time unless otherwise a written agreement is made between a language professional and a customer. The payment acts as a non-refundable deposit in the case of a customer cancelling or not appearing at the scheduled place, date and/or time, or additionally in the case of online teaching, including the inability to connect with the language professional online.

For rainchecks, notification must be made to the language professional no later than 48 hours before the scheduled time. Failure to do so is the equivalent of a no-show. Language professionals retain the right to offer a grace period at their discretion.

In the case of a language professional cancelling, failing to appear at the designated time, or rescheduling, the language professional and customer can reschedule at a mutually agreeable time or the customer can request a full or partial refund from the language professional, granted solely at the language professional’s discretion.

Proofreading and Editing

Payment for proofreading or editing depends on the size of the task and is left to the discretion of the language professional. It is common for a deposit to be required on larger tasks. The amount of the deposit, if any, that is refundable is at the discretion of the language professional. It is the responsibility of the customer to be clear and certain of the terms and conditions agreed upon between the customer and language professional regarding deposits, work and payment timelines and any deadlines before any payment is made.

Other Services

For any other services, customers and language professionals are required to come to clear terms of payment and service fullfillment.

OffWhiteBoard.com does not offer, provide, or assist in any full or partial refunds for any service. Any and all disputes must be mediated between the language professional and customer.

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